Refund Policy

Last updated: September 2026

Quick Summary

• 14-day money-back guarantee: Full refund if you cancel within 14 days of your first charge
• Cancel anytime after: No refund, but no penalties. Cancellation effective end of billing cycle
• Monthly billing: Billed on your subscription anniversary date each month

1. 14-Day Money-Back Guarantee

If you're not satisfied with KayAI, you can get a full refund within 14 days of your first charge with no questions asked.

What This Covers

• Refund of your initial A$49 subscription fee
• Refund of any extra seat charges made during the first 14 days

How to Get Your Refund

1. Go to Settings → Billing → Cancel Subscription
2. Email support@kayai.app within 14 days of your first charge with "Refund Request" in the subject
3. Include your email and request reason (optional but helpful)

Refund Timing

• Refunds are processed within 5-10 business days
• Refunded to your original payment method (your bank or card issuer)
• Your bank may take 3-5 business days to show the refund

2. Cancellation & Billing After 14 Days

Non-Refundable Period

After 14 days, subscriptions are non-refundable for the current billing month. However:

• You can cancel anytime
• No penalties or early termination fees
• Cancellation is effective at the end of your current billing cycle
• You keep access until your billing date

Example

You subscribe on Sept 11. Your first bill is Sept 11 ($49). You cancel on Sept 20 → no refund, but you keep access until Oct 11. You are not charged on Oct 11.

3. Extra Seats

Seat Refunds

• Within 14 days: Refunded in full
• After 14 days: Not refunded. Instead, you're credited on next invoice when you remove the seat

How to Remove Seats

1. Go to Settings → Team
2. Click "Remove a seat"
3. Credit appears on your next invoice

4. Refund Exceptions

We cannot refund if you:

• Violate our Terms & Conditions
• Use KayAI illegally or to harm others
• Use a payment method that turns out to be stolen or fraudulent

5. Failed Payments

• If your card is declined, we retry for 14 days
• If all retries fail, your account is suspended (not deleted)
• No refund is owed because no successful charge occurred
• Update your payment method to reactivate

6. Promotional Credits

Promotional credits (if any) are non-refundable and non-transferable. They apply only to your account and expire if unused.

7. Contact Support

Questions about your refund?
Email: support@kayai.app
Subject: "Refund" or "Billing Question"
Response time: Within 48 hours

8. Disputes & Chargebacks

If you dispute a charge with your bank (chargeback), we will respond to defend the charge. Chargebacks may result in account termination.

9. Australian Consumer Law

This refund policy doesn't limit your rights under the Australian Consumer Law. If you have concerns, contact the ACCC.